Below is a list of our office policies to help you prepare for your visit. This notice is also available at www.eyesiteod.com and is displayed at the reception desk upon check-in.

INSURANCE POLICY

Patients are responsible for understanding their own vision and/or medical insurance benefits. You will be billed for any services or products not covered by your insurance, and are ultimately responsible for any remaining balance.

ABOUT INSURANCE COVERAGE

There are two types of insurance that may apply to your visit:

1. Vision Plans typically cover routine eye exams, glasses, contact lenses, and fittings.
2. Medical Insurance is used for diagnosing and treating eye health conditions, such as glaucoma, red eye, dry eye, eye injury, diabetic eye exam, use of high risk medication, etc.

If you have both types of plans, we may bill them accordingly to reduce your out-of-pocket costs. However, any fees not covered—such as deductibles, co-pays, or non-covered services—are your responsibility.

REFUNDS ON SERVICES RENDERED

Fees for services (e.g., exams or contact lens fittings) are non-refundable, even if the outcome isn’t successful.

ORDER CANCELLATION

Once an order is placed, costs are incurred immediately.

• Eyeglasses: A 35% lens cancellation fee applies once processed. Frames also incur a 30% restocking fee if canceled.
• Contact Lenses: Orders canceled before delivery will also incur a 30% restocking fee. Delivered contacts can only be returned for store credit.

FRAME RETURNS & CHANGES

To keep our pricing affordable for our patients and clients, we do not accept returns or exchanges on frames once they have left the office.

CONTACT LENS PRESCRIPTION CHANGES

Prescriptions from Eye Site:

We’re committed to helping you see clearly. We’ll recheck your prescription within 60 calendar days at no charge, therefore any follow-up exams must be within 60 calendar days of the original contact lens exam. After 60 calendar days, a $50 refraction fee applies. We always fit our patients with diagnostic lenses (commonly called “trial lenses” or “trials”) before finalizing a contact lens prescription, so that the patient has the opportunity to experience their prescription in the contact lens prescribed.

After 90 days, contact lens exam fees apply.

Outside Prescriptions:

It is the patient’s responsibility to see the provider that prescribed the contact lenses for any changes in prescription or contact lenses.

EYEGLASS PRESCRIPTION CHANGES

Prescriptions from Eye Site:
We’re committed to helping you see clearly. We’ll recheck your prescription within 60 calendar days at no charge. After 60 calendar days, a $50 refraction fee applies.
Eye Site Prescriptions filled elsewhere:
We’ll gladly recheck your prescription within 60 calendar days. If changes are needed, we’re not responsible for remake costs from another provider. Most retailers honor doctor prescription changes—please confirm with them in advance.
Outside Prescriptions:
We offer one free lens remake within 60 calendar days if the prescribing doctor provides a written update. After that, full lens fees apply.
Progressive Lens Non-Adapt Policy:
Some patients take time to adjust to progressive lenses. If you’re unable to adapt within 60 days, we’ll remake the lenses in a different design at no cost.
Refunds are not provided if the replacement lenses are lower in price.

FRAME WARRANTIES

Luxury frames include a 1-year, one- time manufacturer warranty. A 1-year, one-time warranty for all other eliglbe frames can be purchased for $35.

Copayment on claim applies at the time of use.

A 1-year, one-time, manufacturer warranty, covering defects like hinge failure, discoloration, or normal breakage.

• This does not cover damage from misuse (e.g., stepping on the frame, bending it, or exposure to heat).
• Altering frames through an unauthorized third party may void the warranty.
• If an identical replacement isn’t available, we’ll offer a comparable frame.

NON-PRESCRIPTION & FRAME ONLY PURCHASES

Non-prescription sunglasses or frames purchased without prescription are non-refundable and are not eligible for store credit.

LENS WARRANTIES

Lenses are scratch-resistant, not scratch-proof.

• A 1-year, one-time warranty can be purchased for $35 for lenses with anti-reflective coating (not including loss or damage due to neglect).
• Mirror coatings are not covered under warranty. Lenses without anti-reflective coatings are not eligible for warranty. Frame and lens warranty combo can be purchaged for $50. Copayment of claim applies at the time of use.

CONTACTS LENS RETURN POLICY

Soft contact lenses may be returned, within 30 days, for store credit only if the packaging is unopened, unmarked, and undamaged.

• Opened, marked, or expired boxes cannot be returned
• Avoid writing directly on boxes.

SHIPPING POLICY FOR EYEWEAR

If you choose to have your eyewear shipped, please note that we cannot guarantee the time of arrival once the package has been dispatched. Our office is not liable for any lost, delayed, or missing packages after they have been transferred to the shipping carrier.

To maintain office efficiency, all shipments are consolidated and processed on Thursdays, prior to 1:00pm EST. Any shipping requests or shipping payments received after 1:00 PM EST on Thursday will be scheduled for shipment the following Thursday. Full payment for shipping must be received prior to processing and dispatching your order.